Terms of trade
Terms and Conditions for Kris Helms Studio
Kris Helms Studio
Lillehammervej 1C, 1
8200 Aarhus N
Shipping fee in Denmark: DKK 39 kr
(Free shipping in Denmark when purchasing over 450 DKK)
Payment will only be deducted from your account when the physical item is shipped not when the order is created.
All prices on the website include VAT.
The website uses the following currencies for pricing:
Denmark – Kroner (DKK)
Kris Helms Studio uses a secure payment server that encrypts all information with SSL protocol, meaning your data is secure and cannot be read by other third parties.
If you regret your purchase (Withdrawal)
Kris Helms Studio offers a 14 days full refund on goods purchased on the website unless otherwise agreed or stated in your order. The 14 day period starts on the day the order is delivered.
Any return costs you incur yourself.
The request for cancellation must be notified to us no later than 14 after the delivery, and be with us no later than 14 days after we are informed of your use of the right of cancellation/withdrawal.
If you wish to make use of your right to withdraw the purchase, you must send me an e-mail to email@example.com. In your message, clearly make aware, that you want to use your right of withdrawal.
Condition of the item you have returned
You are responsible for the condition of the product, and of the decreased value of the goods caused by handling it other than what is necessary to determine the nature, characteristics and function of the goods.
This means, that you have to try the item in the same way as if you were shopping in a physical store.
If the item is tested/used in addition to what is described above, it is considered used and of decreased value. This means, that when the purchase is canceled, you will receive a minor portion or none of the purchase amount refunded. It is up to Kris Helms Studio to evaluate the item’s condition.
There is a 2 year warranty on products according to the Danish Sales Law.
Complaints regarding errors and defects must be reported to Kris Helms Studio in a reasonable time after the goods have been received. We consider af maximum of months as a reasonable time, unless otherwise agreed. We will refund reasonable shipping costs.
The complaint waives right to warranty if the items are handled improperly or unusually.
When returning, please contact us at:
Kris Helms Studio
Complaints about product can be sent to:
Konkurrence- og Forbrugerstyrelsens
Carl Jacobsens Vej 35
For citizens of Europe who reside outside of Europe, complaints must be submitted through the EU Commisions Online Complaints Platform.
When complaining you need to denounce our email address, firstname.lastname@example.org, and the site, on which you made your purchase.
If you have any questions please contact me: